You will receive an email confirmation when your request has been successfully submitted.
Once your request is submitted, it is placed in a queue where one of our Community Liaisons will claim it within 24 hours (excluding weekends or in times of high volume).
No problem. Your Community Liaison will help you complete them.
A trained Community Liaison will contact you to start the process. They are experienced navigators who will work with you to find the resources you need. You can expect a call within 24 hours of your request being claimed.
During the initial call, the Community Liaison will:
- Introduce themselves and explain the process.
- Confirm or assist you with completing your demographic information.
- Conduct a thorough needs assessment to understand your situation and the resources you need.
- Begin exploring options to help connect you to vital resources.
No, your Community Liaison will guide you through the process.
Yes, absolutely. All information you share is treated with the utmost confidentiality. Information is not shared without expressed consent.
At Hark NWA, we believe in treating everyone with dignity and respect. Our team is here to help, not to judge. We understand that life can be challenging, and seeking help is a brave step. You will be met with kindness and support.
Our Community Liaisons conduct a comprehensive needs assessment to fully understand your situation. Based on this assessment and a collaborative conversation with you, we identify resources that are most appropriate for your needs. We also verify all resources to ensure they provide accurate and relevant services.
Your resource plan will be sent to you in an electronic format via email, text, or a link—whichever method you prefer. This plan will include all the details you need to access the resources.
Your Community Liaison will follow up with you to ensure you were able to connect with the resources provided. If you encounter any challenges or need further assistance, don’t hesitate to let them know.
If you miss the call, don’t worry! Your Community Liaison will leave a voicemail if possible and follow up. They will leave their contact information, so feel free to call them back at your convenience.
Our Community Liaison team works Monday - Friday, 8:00 AM – 5:00 PM, except for holidays.