Hark Customer Experience Survey

Thank you for taking a few minutes to share your experience with Hark!

Your feedback helps us understand what is working well, where we can improve, and what challenges people are experiencing when trying to access community resources.

This survey will ask about your experience with Hark and your Community Liaison, followed by a few questions about the organizations and resources you were connected to. Your honest feedback is appreciated and will help us better serve our community.

As a thank you for your time, completing this survey will enter you into a random drawing for one (1) $100 Walmart eGift card. No purchase or payment is necessary to enter or win.

 Overall, how likely are you to recommend Hark to someone in a similar situation? Overall, do you feel like Hark helped you? How clear and actionable was the plan or information Hark provided? How would you rate your experience with your Community Liaison overall (understanding your needs, responsiveness, follow-up, and support)? To what extent did Hark connect you to resources you would not have found on your own? What is one thing Hark or your Community Liaison could have done better? How easy was it to connect and receive help from services? Thinking about the organization(s), how well did they meet your needs- understanding your situation, treating you with respect, and providing the right help? Did you experience any barriers when trying to access services? If you experienced significant or major barriers, which barriers did you experience? (Select all that apply) If other, please explain.